Printing Photos - Too Much Cropping

Using PS CC. I have set a photo to an image size of 4x6. I am uploading to an online photo printing service to purchase multiple copies of the photo on 4x6 glossy paper. I've tried both Costco Photo and Shutterfly but the cropping that is required cuts into the people shown on the photo. I tried increasing the print size to 5x7 but it cropped even more. If I use my own printer, I can reduce the photo to fit the paper size. This option is not available online. I tried reducing the image size to 5x3, but that doesn't work either. How do I format my photo to eliminate so much cropping with these online services? Thanks for any help you can give me. I've been using Photoshop for several years and have gone to two classes. Unfortunately, I only use it a few times a year so it's almost always like being a newb! Anne


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